Refund policy
Return & Refund Policy
Last updated: 6 September 2026
At NANIÉ Beauty, we want you to be satisfied with your purchase. If you experience an issue with your order, please review the policy below.
1. Returns
You may request a return within 14 days of receiving your order, provided the product is:
- Unused and in its original condition
- In its original packaging
- Complete with all accessories and components
- Not damaged due to misuse, improper handling, or normal wear and tear
Certain products may not be eligible for return due to hygiene or safety reasons once opened or used.
2. Damaged or Faulty Products
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
- Photographs of the packaging where relevant
We may request additional information to assess the issue.
Where appropriate, we may offer a replacement, repair, refund, or other remedy in accordance with applicable South African consumer law.
3. Change-of-Mind Returns
For change-of-mind returns, the product must meet the return requirements above.
Return shipping costs may be the customer’s responsibility unless otherwise required by applicable law.
4. Non-Returnable Items
For hygiene and safety reasons, certain products may not be returnable once opened or used.
This may include beauty, personal-care, or other products where resale is not reasonably possible after opening.
Products that have been damaged through misuse, neglect, modification, or improper use may also be excluded from return where permitted by law.
5. Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be processed using the original payment method, subject to the applicable payment provider’s processing times.
The time for the funds to appear in your account may vary depending on your bank or payment provider.
6. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange or replacement where appropriate.
Availability of replacement products may affect whether an exchange can be provided.
7. Return Process
To request a return, please contact NANIÉ Beauty using the contact details provided on our website.
Please do not send products back without first contacting us and receiving return instructions.
8. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008.
Where applicable law provides you with a right to a repair, replacement, refund, cancellation, or other remedy, that right will apply.
9. Contact Us
If you have questions about a return or refund, please contact NANIÉ Beauty through the contact details provided on our website.
NANIÉ Beauty
South Africa