Shipping policy
Shipping Policy
Last updated: 6 September 2026
At NANIÉ Beauty, we aim to make your shopping experience simple and convenient. Please review the information below before placing your order.
1. Order Processing
Orders are processed after payment has been successfully received.
Please allow 1–3 business days for your order to be processed and prepared for shipment.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Times
Once your order has been dispatched, estimated delivery times are:
South Africa: 7–10 business days
Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our control.
Remote or outlying areas may require additional delivery time.
3. Shipping Fees
Applicable shipping fees will be displayed at checkout before you complete your purchase.
From time to time, NANIÉ Beauty may offer free shipping promotions or other delivery offers.
4. Order Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
5. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
NANIÉ Beauty is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
6. Delays
While we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including courier delays, severe weather, public holidays, high order volumes, incorrect delivery information, service interruptions, or other unforeseen circumstances.
If your order is significantly delayed, please contact us so that we can assist you.
7. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product.
If you believe your package has been lost during delivery, please contact us so that we can investigate the matter with the relevant courier.
8. International Shipping
At this time, NANIÉ Beauty primarily ships within South Africa.
If international shipping becomes available, the applicable delivery times, fees, customs requirements, and other conditions will be displayed at checkout.
9. Contact Us
If you have any questions regarding your order or delivery, please contact NANIÉ Beauty through the contact details provided on our website.
NANIÉ Beauty
South Africa